Self Care

We Provide The Road From Technical Support To QoE

A simple framework for Self Care Portals delivery – that brings the full potential of the award winning Axiros Open Device and Service Management platform to the end users.

A powerful tool to increase the customer experience by delegation of the important service management functions directly in the hands of the interested party: your customer.

The potential for Service Provider is huge; through better self-service you can:

  • Improve customer satisfaction
  • Achieve higher sales targets and – at the same time –
  • Save on costs

As operators face growing, lower-cost competition for their core business, it is time to shorten the delivery chain of service management functions; delegate the most common troubleshooting and configuration activities to the customers, thus creating also opportunities for new service options.

The Axiros architecture offers the ability to deliver these functions in an organized way in a multi-channel approach without the complexity of multiple system integration.

Through the concept of Service Awareness – by which every service monitoring or configuration action is exposed in a Service Oriented Architecture – the creation of a SelfCare front end becomes an easy task for every IT organization or System Integrator. In addition, the underlying Web Delivery technology at the core of the Axiros platform enables multi-screen capabilities right away.

The Axiros architecture for Self Care The Benefit

Stay Close! Personalized Service Management

Integration of Management Functions

  • Home Network map
  • Connectivity check-point
  • Device configuration backup/restore
  • WiFi link status and quality control

Home Network Policy Management

  • Parental control
  • Usage and access monitoring
  • Virtual SSID and Access Points configuration
  • Service Queues policy management

Multi channel capabilities

  • Template-based rendering engine
  • Skinnable UI
  • REST and JSON APIs
  • Profile aware Content Management System

Crowd-caring

  • Power users blog sections
  • Users managed FAQs
  • Q&A scoring
  • Direct access to troubleshooting receipts

Multi-access capabilities

  • Self Care Portal engine
  • Self Care Apps
  • Available on Android, iOS and MS Mobile
  • Customizable navigation flow

End to end process support

  • Enable legacy devices on the ACS
  • Connect a device for troubleshooting with uplink loss
  • Pre-collect device logs before caring process
  • Start a case directly from mobile app